Stage 5: Monitor and LearnStage 5: Monitor and Learn - your organization must be committed to monitoring performance results once a strategy has been developed, planned and implemented, enabling you to determine if the strategy is being properly executed. It requires monitoring and learning about problems, barriers, and challenges. This process integrates information about operations and strategy into a carefully designed structure of management review meetings. Dr Kaplan will present the methodology for Stages 5 & 6 of the model together in his presentation: Ildefonso de Matias Jimenez, Managing Director and Monica Gonzalez, Quality & Processes Director at Metro de Madrid, a Balanced Scorecard Hall of Fame member organization, will present the best-in-class implementation of the methodology in their presentation:
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